Refund policy

The first payment of a Pro subscription is refunded in full on simple request for 14 days. A forgotten three-month renewal that has not been used is also refunded for 14 days. In any case, you can cancel at any time from “My account”, free of charge.

The first payment of a Pro subscription is refunded in full if you ask within the following 14 days. No reason needed, whatever you have used in the meantime.

Write to [email protected] from your account's email address, saying that you would like a refund or wish to withdraw. One sentence is enough. You can also use the model form at the bottom of this page, but you do not have to.

The request is free of charge. It only needs to be sent before the 14-day period ends.

The refund is made to the payment method used, in the same currency, no later than 14 days after your request. No fees are deducted. Any exchange or bank charges are beyond our control.

Your account then returns to the free plan, without losing any data.

Payments are no longer refunded, not even pro rata, except in the cases described below. You can cancel at any time from “My account”: the subscription stops at the end of the paid period and nothing more is charged.

Forgot about a three-month renewal? Write to us within 14 days of the charge. If it has not been used for any application, it is refunded in full.

If a defect prevents you from using the Pro plan and we do not fix it within a reasonable time after you report it, the part of the subscription covering the affected period is refunded.

If the service closes, or if we close your account through no fault of yours, the unused part of your subscription is refunded.

If you are a consumer resident in the European Union, you may withdraw from the Pro contract without giving any reason within 14 days of the day it was concluded, that is, the day of payment.

To exercise this right, inform us of your decision by a clear statement, for example an email to [email protected]. You may use the model form below, but you do not have to. It is enough for your statement to be sent before the period expires.

If you withdraw, we will refund all payments received for this contract without undue delay and no later than 14 days after receiving your decision, using the same payment method, at no cost to you. Nothing is withheld for the period already used, even if you asked for the subscription to start immediately.

Swiss law provides no right of withdrawal for contracts concluded online. The 14-day rules described above nevertheless apply to everyone, wherever you live.

Complete and return this form only if you wish to withdraw from the contract.