Customer service agent cover letter: example and tips

A complete cover letter for customer service agent jobs in Switzerland, what recruiters in the field look for, and the openings available right now.

What the recruiter wants to read

The channels you handle (phone, email, chat) and the number of requests per day.
Your metrics: satisfaction, first-contact resolution, response times.
Your languages, often decisive, and CRM tools (Salesforce, Zendesk).

A complete example

Names and facts are made up: replace each one with your own. A copied letter shows, an adapted one gets read.

Example

Subject: Application for the customer service agent position

Dear Sir or Madam,

Your bilingual customer service team is looking for a French-German agent. I have looked after the customers of a telecoms operator for four years and want to join a company where advice comes before volume.

At Télécom Romandie SA, I handle around 60 requests a day by phone, email and chat: billing, cancellations, simple faults. My first-contact resolution rate is 85%, and I train new colleagues on our Salesforce CRM.

The importance you give to customer satisfaction, visible in your public reviews, makes me want to join you.

I speak fluent French and German. I am available from 1 March and would be glad to meet you.

Kind regards,
Mélanie Kohler

Enclosures: CV, work references, diplomas